Supported Protocols

List of analog alarm panel protocols currently
supported by CloudSurgard.

List of Analog Alarm Protocols

CloudSurgard supports the most common analog protocols used by analog panels, tones (DTMF) and pulses

  • SIA (DC03)

    Standard SIA DC03 alarm transmission protocol, level 1.

  • Contact ID (DC05)

    DC05 with 4-digit accounts in types 18 and 98, and 10-digit accounts.

  • Express

    In 4+1 formats, type 17 or 4+2 in type 27.

  • High Speed / Scantronic

    In all its types.

    • 2-8-1, 3-8-1,
    • 4-8-1, 4-16-1, 4-24-1 with or without checksum.
    • 5-8-1, 5-16-1, 5-24-1 with or without checksum.
    • 6-8-1, 6-16-1, 6-24-1 without checksum.
    • 5-8-1
  • FBII Super Fast

    All versions with and without checksum supported.

  • Basic N+M Formats

    Known by various names: Pulses, SESCOA, Surgard DTMF, etc., both in DTMF emission and pulses.

    • 3+1, 3+1 with checksum,
    • 3+2
    • 4+1
    • 4+2, 4+2 with checksum,
    • 4+3, 4+3 with checksum
  • Acron
    • 3/8
    • 4/8
  • CFSK
    • v2
    • v3
  • ROBOFON

    With and without checksum.

    This protocol cannot share a receiver number with other protocols.

Notes

Many protocols are detected heuristically, for example, the Contact-ID protocol in pulses with adaptive speed detection.

Pulse protocol frequencies between 1,780 Hz and 1,920 Hz and speeds between 3-4 pps up to 42 pps are detected.

In tone protocols, prohibited DTMF F tones are detected and changed to 0xA.

List of Lift Protocols

CloudSurgard supports legacy elevator panels, supporting assistance calls, including voice attendance check listen in and two-way voice integration section

  • P-100
  • SCS
  • IBS/TSA
  • A-Number

Listen-in and Two way voice

CloudSurgard supports Listen-In and Two-way Voice on analog protocols without the need for integration with a PBX system or any type of telephony system.

When an alarm sends a signal indicating it is entering Listen-In or Two-way Voice mode, CloudSurgard places the call on hold on one of its servers and sends a signal to the operator via SIA, indicating a landline phone number that the operator must call to listen to or converse with the panel.

This number is valid only during the conversation time with the panel and is a standard number accessible from any terminal; it will correspond to the country of the panel.

If necessary, calls can also be made through any SIP client.

The conversation between the operator and the panel will be recorded and is accessible from the CloudSurgard panel.

Multiple operators can join and leave during the conversation, with each entry and exit recorded with an SIA DC03 signal sent to the Alarm Central.

At the end of the conversation, a recording ID is registered to retrieve the recorded audio through the CloudSurgard interface or via a call to the CloudSurgard API.

Signal with Voice Sequence Example

Here, you can see a diagram of the audio integration signals with CloudSurgard.

CloudSurgard Two Way Voice Signals

1. Alarm Event

S01001[#25801234|BA01]

A burglary alarm has been triggered in Zone #1 of panel 25801234. This signal creates an incident in the CMS.

2. Two-Way Audio Available

S01001[#25801234|A CALL_PARKED tel:+34911205401,,1462]

CloudSurgard opens a two-way audio channel with the panel. The operator must:

  • - Dial the number +34911205401
  • - Enter the PIN 1462 via DTMF
  • - This connects the operator to the site for live audio

3. Operator Joins the Call

S01001[#25801234|A OPER_IN 34600700800]

The system detects that the operator with phone +34600700800 has joined the audio session. This is logged as confirmation of connection.

4. Operator Leaves the Call

S01001[#25801234|A OPER_OUT 34600700800]

When the operator hangs up, CloudSurgard logs the disconnection.

5. Audio Session Ends

S01001[#25801234|A CALL_END 7623547623]

The audio session is fully closed. A recording ID is provided (7623547623) to retrieve the audio file from CloudSurgard if needed for review or evidence.

See All The Great Features

Request a personalized demo to discover everything CloudSurgard can do for your business.

Request Demo